The Process

"When you are face to face with a difficulty, you are up against a discovery."

Lord Kelvin (1824-1907)

The following statements are for the adults in the room, who aspire to resolve problems, to become the champions who transcend life's challenges, thereby cleaning up their own back yards and making the world a little better for their having passed through it.

If we could solve our own problems, then we would not have gotten in trouble in the first place. These are the dilemma which we all experience in our lives, and which shape each of us.

We all know that human beings do not make major life decisions until we are challenged, usually by an external force that frustrates us, perhaps defeats us. That force, internal or external (or both), is causing us to loose something we value.

We all know that there are few problems and troubles in life that can't be resolved by a little critical thinking, some planning, and wholehearted commitment to make an impact on the situation.

The movements from your present state of troubles to a resolution is a transformative journey, which is a part of a purpose-filled life. By its nature, the transformative journey is across treacherous terrain filled with both known and unknown obstacles. Success is uncertain. The risks are high.

Whether the problem is that we want to survive or thrive, each of us benefits from taking a guide along that journey across treacherous terrain. The guide's been there and done that. The guide has the plan of action, that helps you get what you want, the plan that the hero uses to bring order out of chaos, to resolve the frustrations and problems, to put an end to the troubles.

As their trusted guide, SG helps reduce the uncertainty inherent in the challenges and risks that our clients face in these areas:

The problems our clients face, and which you may be facing as well, are troubling. You need the help that only an experienced guide like SG brings.

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Until you define the problem SG won't be able to spell out your entire plan to survive or to thrive. However, all problems in all domains can be resolved through the Diagnose, Design & Delivery process.

As your guide, our basic plan is to adhere to the process so that you can quickly get what you want: a resolution to the problem, an end to the trouble.

As the adult in the room, defining the problem is vital to your success! That's what Diagnosis is all about. Once you define the problem SG can help you get what you want: a resolution.

Collaborative and always featuring you!

  • A shared exploration of your current situation.
  • Clear and precise communication and collaboration, leading to a continuous state of mutual understanding.
  • You take ownership and are more likely to act.

Diagnosis progresses from:

  1. Job responsibility - always starts by asking you for an observation
  2. Indicator - the evidence of the problem. It explains what’s happening.
  3. Consequence - the problem’s impact and severity. It explains what and who is being affected, and how bad the condition/problem is.
  4. Cause - the origin of the problem. It explains why it is happening.
  5. Priority - the problem’s position relative to other issues in the your organization. It explains whether and when the condition/problem is worth resolving from your perspective.

The Diagnose phase resolves to either an un-actionable state or an actionable state.

When the Diagnose phase resolves to an actionable state, the stakeholders have made 4 decisions, you have decided:

  1. That the physical evidence of a problem is compelling enough to quantify its impact;
  2. On the financial impact upon your current situation;
  3. That the financial impact is unacceptable, and
  4. To pursue a solution capable of addressing the impact.

"Can you measure it? Can you express it in figures? Can you make a model of it? If not, your theory is apt to be based more upon imagination than upon knowledge."

Lord Kelvin (1824-1907)

Collaborative and always focused on your expectations for solution outcomes!

  • A shared exploration of your current situation.
  • Clear and precise communication and collaboration, leading to a continuous state of mutual understanding.
  • You take ownership and are more likely to act.

We work through the Design phase with you.

Together, we co-create the parameters of the solution:

  1. Outcomes - quantify the financial impact of desired outcome
  2. Measurement criteria (KPIs) - test to verify and validate produced value.
  3. Resources
  4. Timing
  5. Alternatives - the consequences of your current situation form the basis of your selection criteria.

The Design phase resolves to either an un-actionable state or an actionable state.

When the Design phase resolves to an actionable state, the stakeholders have made 5 decisions. You've decided:

  1. On realistic expectations for solution outcomes;
  2. On a preferred approach to achieve your expectations;
  3. On the value you should receive;
  4. What you will invest to receive that value, and
  5. When you want the solution in place.

"Our being is not to be enriched merely by activity and experience as such. Everything depends on the quality of our acts and our experiences. A multitude of badly performed actions and of experiences only half-lived exhausts and depletes our being. By doing things badly we make ourselves less real. The growing un-reality can not help but make us unhappy."

Thomas Merton

Collaborative and always focused on the delivery of value expected by the stakeholders!

  • You take ownership and act in your best interest, with confidence.
  • Confirmation of your decision to complete the solution purchase.

The Delivery phase is focused on 2 goals:

  1. The successful achievement of the solution’s value, and
  2. The establishment of a competitor-proof post-sale relationship between you and SG.

Delivery typically takes two steps.

Step 1 - Proof of Value (POV)

  • Covers core solution outcomes;
  • Activity-based costing identifies activities required to support the POV and assigns the cost of each activity to the solution outcomes you have chosen

Step 2->N - Use Cases

  • Every part is based upon a testable and quantifiable Use Case, which has its own measured value proposition, and which identifies how to verify and validate its outcomes.
  • Activity-based costing identifies activities required to support the Use Case and assigns the cost of each activity to the Use Case you have chosen

Support

SG continues to work with you after the Delivery to ensure that you get optimal value from your solution.

Benefits

Collaborative and focused on you & the delivery of value expected by stakeholders!

Speaks your language.

The decision criteria follows 5 rules:

  1. The issue we propose to address must be relevant in the larger context of your business.
  2. The statement of value assumption must be valid.
  3. The problem and the solution must be actionable.
  4. The solution's value must be measurable.
  5. There must be consensus and alignment around the findings, conclusions, and final decision.

You take ownership and are more likely to act in your best interests, with confidence.

Transparent Activity-based cost model.

Clarity of value that you will achieve as a result of implementing your solution.

On-going support from SG

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